Terms & Conditions
Order policies, user agreements, Razorpay payment processing terms, and quality disclaimers
Craftsmanship Guidelines
All products are carefully curated and quality-inspected, representing premium fashion with unique style.
Bespoke Orders & Customization
We require full style and sizing confirmation before beginning work on customised orders and bespoke pieces.
Secure Payment routing
All payments are securely processed through Razorpay's PCI-DSS compliant infrastructure with no storage of sensitive details.
User Agreement & Acceptance
By visiting stylevilla, registering an account, purchasing items, submitting design queries, or confirming customised orders, you explicitly accept these Terms and Conditions. These terms govern your use of the website and constitute a binding legal agreement between you and stylevilla. If you do not agree to these terms, please do not use the platform.
Customised Fashion Orders
For all custom orders (including specialised products and bespoke items):
- Custom orders require active styling parameters (color, sizing, design preferences) confirmed by the buyer.
- Once customized creation begins at our studio, orders cannot be changed or cancelled.
- We reserve the right to cancel and refund any order if required materials are unavailable.
Payments, Fees & Secure Processing (Razorpay)
Online transactions on stylevilla are processed using the secure Razorpay payment gateway:
- We accept major Credit Cards, Debit Cards, Net Banking, UPI, and authorized Wallets supported by Razorpay.
- All payments are billed in Indian Rupees (INR). You agree to pay the complete price listed at checkout, including any shipping fees.
- In the event of payment failure or technical error, the transaction may be rolled back, and any debited amount will be refunded directly via Razorpay within 5–7 business days.
Product Returns & Replacement Policy
Our policy preserves product quality and hygiene:
- Items can be reported for replacement within 24–48 hours if received damaged, defective, or incorrect as outlined in our Return & Refund Policy.
- All customized or bespoke items are strictly non-returnable and non-refundable once production or dispatch begins.
- Replacement items must be completely unworn, clean, and in original packaging with intact tags.
Craftsmanship Disclaimer
The informational content, styling advice, and dimensions presented on stylevilla are for reference. All items are carefully curated and quality-inspected, meaning minor variations in colour, texture, and finish may occur due to the nature of premium fashion materials. Fashion items should be handled with care as per care instructions to prevent wear and tear.
Governing Law & Jurisdiction
These Terms and Conditions and any transactions executed on this platform shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Kaithal, Haryana.
Have questions about our terms?
Our support desk is active daily to resolve your queries.
