Return & Refund Policy
Our commitment to product quality, transparent guidelines, and hassle-free resolutions
Welcome to Style Villa
At Style Villa, we are committed to delivering products that reflect the highest standards of quality and style. Every order is carefully inspected and thoughtfully packed before it leaves our facility to ensure it reaches you in excellent condition. We encourage you to review our policy before placing your order.
Resolution Workflow
Report Within 24-48 hrs
Notify our team via Email or WhatsApp with your Order ID.
360° Video & Photos
Provide complete unboxing video and clear packaging photos.
Verification & Pickup
Our quality team reviews details and schedules reverse pickup.
Replacement / Refund
Priority replacement or refund initiated within 24 hours of approval.
Return & Exchange Policy
We understand that shopping online is built on trust, and we sincerely appreciate the confidence you place in us. To uphold the highest standards of product quality and hygiene, we are unable to accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or color preference once an order has been shipped or delivered.
Your satisfaction remains our priority. In the unlikely event that:
- You receive a damaged or defective product, or
- You receive an incorrect item,
Our team will be happy to assist you with a replacement after reviewing and verifying the details of your request.
Conditions for Replacement (Damaged / Defective / Incorrect Items)
To help us resolve your request as quickly and efficiently as possible, please ensure the following requirements are met:
- 24-Hour Reporting Window: The issue is reported within 24 hours of delivery.
- 360° Unboxing Video: A complete 360° unboxing video is provided, starting from the opening of the sealed package and clearly showing the product.
- Detailed Photographs: Clear photographs of the product, the issue, and both outer and inner packaging are shared along with label details.
- Original Materials Retained: The original packaging, tags, and invoice are retained until your request has been reviewed and resolved.
These requirements help us verify the issue accurately and ensure a fair and timely resolution for all customers.
Reach Out to Support
To help us assist you promptly, please include your Order ID, clear photographs of the product, and a link to the complete unboxing video when submitting your request:
Refunds
Once your claim has been reviewed and approved, we strive to ensure the refund process is smooth, transparent, and hassle-free.
Prepaid Orders
The refund amount will be credited back to the original mode of payment or the shared account details.
Cash on Delivery (COD) Orders
Refunds for eligible COD orders will be processed via bank transfer or UPI after successful verification.
Refund Timeline: Once your refund has been approved, it will be initiated within 24 hours. Depending on your bank or payment service provider, it may take 5–7 business days for the amount to be credited to your account.
Reverse Pickup & Shipping
For approved replacement cases, we'll gladly arrange a reverse pickup wherever our logistics partners offer the service.
If your PIN code is not serviceable for pickup, we'll guide you on how to self-ship the item, and once received, we'll reimburse standard courier charges upon submission of a valid courier receipt.
Order Cancellations
Before Dispatch: Orders may be cancelled before they are dispatched and will be eligible for a full refund.
After Dispatch: Once an order has been shipped, it cannot be cancelled/changed/exchanged. If you choose to refuse delivery, any applicable refund will be subject to product inspection and approval. Shipping and handling charges, where applicable, may be deducted from the refund amount.
If you need to cancel or make changes to your order, we recommend contacting our support team as soon as possible before your order is dispatched.
If your order arrives in a tampered, opened, or damaged condition, or if any items are missing from the package, please retain all packaging materials and do not discard them.
Kindly contact us within 48 hours of delivery and provide the following details:
- A complete unboxing video showing the package opening and the contents received.
- Clear photographs of the outer packaging, inner packaging, and the product(s) received.
Our team will promptly review the details, investigate the matter on priority, and work towards providing an appropriate resolution.
Non-Returnable Items
We cannot accept returns or exchanges on items that have been:
- Physically damaged by customer
- Altered from their original state based on your specifications
- Worn or used
Note: All return, replacement, and refund claims are carefully reviewed by our quality team to ensure fairness and transparency. We appreciate your understanding and cooperation in helping us maintain a smooth and trustworthy process for all our customers.
